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Customer Service
Frequently Asked Questions
Return Policy
Our goal is customer satisfaction. If you need to return or exchange merchandise, please contact us within 30 days of purchase date for a return authorization. No merchandise will be accepted without prior authorization. All returned merchandise must be accompanied by a copy of the original sales invoice, AND must be sent prepaid in saleable condition in original packaging. All return merchandise, except orders that we incorrectly filled may be subject to a restocking fee of up to 20%.
Tracking Return or Exchanges
There are two ways to track a return: One, look in the “Order History” on your account, a return will be called a “credit memo” and can be viewed to confirm it is the correct item. Second, you can call a Fisheries Supply Representative and ask for the Warranty and Returns Department.
What is a commercial account?
A commercial account is for use by anyone purchasing products for resale or for commercial marine use i.e., Boat Dealer, Boat Repair Facility, Boat Builder, Stocking Dealer, Marine Industrial, Rigger, etc.
Benefits of a commercial account
There are many benefits to a commercial account. They include:
Competitive pricing, quantity pricing, and other discount programs!
Complete access to entire marine-related inventory
Knowledgeable, experienced sales staff with personalized service
Excellent fill rate
Same day shipping of in stock merchandise
Do I qualify for a commercial account?
To qualify for a commercial account you must have a current business license with a Washington State Resale Certificate or have other vendor references where you have or had a commercial account.
Apply for a commercial account
Applying for a Fisheries Supply commercial account is easy! There is a short application you will need to fill out. You will need to have copies of your business license, Washington State Resale Certificate and/or telephone numbers for vendor references. Email customerservice@fisheriessupply.com, or if you wish, you can call us in Seattle at (206) 632-4462 and we will be happy to provide you with more information and mail you the application.
Is the information in my online account the same as my existing Fisheries Supply account?
Yes, the information is exactly the same. Now you have 24-hour access to it on our site.
How do I activate my existing Fisheries Supply account for online access?
To activate your Fisheries Supply account online all you
need to do is email customerservice@fisheriessupply.com
with your Fisheries account number and we will get back to you within two business
days.
Forgot your password?
You can have your password emailed to you.
Change your password
You can change your password within your profile information.
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