A prior return authorization is required and defective merchandise is subject to factory acceptance before we can issue credit or replacement.
There are two ways to track a return: One, look in the "Order History" on your account, a return will be called a "credit memo" and can be viewed to confirm it is the correct item. Second, you can call a Fisheries Supply Representative and ask for the Warranty and Returns Department.
A commercial account is for use by anyone purchasing products for resale or for commercial marine use i.e., Boat Dealer, Boat Repair Facility, Boat Builder, Stocking Dealer, Marine Industrial, Rigger, etc.
There are many benefits to a commercial account: