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We will not accept returns of custom-made items (e.g., cut rope, cut hose, cut chain, custom engine cables, custom panels or mixed paint) unless you are claiming a manufacturing defect or shipping error (i.e., we sent to you a product that did not conform to your order).
We sell many items that are marked as “Special Order” on our website. These are items that we don't stock but will special order for you. Because of the policies of some of our factories, we may not be able to accept special order item returns or we may have to charge you a “restocking fee” to cover the return fees charged by our factories. If you would like to return a Special Order product, please call us at 206-632-4462 before returning your item(s) so that we can discuss your options.
We reserve the right to reject any return of a product with an expiration date less than one-year from the date we receive the returned item(s) from you. Additionally, we can not accept the return of any safety product (e.g., flares, other pyrotechnic products and CO2 cartridges) with an expiration date regardless of the length of time remaining.