Fisheries Supply Returns

If you want to return an item to Fisheries Supply, please follow these instructions within 30 days of purchase.  

  • Pack the item(s) securely in the original product packaging.  All returned products must be in good and sellable condition to ensure that you receive credit.  
  • Please include with your returned products a completed and printed Return Merchandise Authorization.  You can complete the RMA here
  • We recommend that you use a delivery service that provides a tracking number so that you can monitor your return. We will not issue a credit unless we receive your returned item(s).
  • Please send your returned products to:
Fisheries Supply Company
Attn: Returns Department
1900 N. Northlake Way
Seattle, WA 98103
  • Please note that shipping and handling costs and other charges are non-refundable, except that we will cover your shipping costs if the return is a result of a shipping error (please first contact our Returns Department for our acknowledgement that we will cover the shipping costs).
  • For non-warranty returns, you can expect a refund within 30 days of our receiving the returned product. For warranty returns, we will issue the refund once the manufacturer agrees that the returned product is covered by their warranty.
  • Refunds will be in the same form of payment originally used for the purchase. If you used a credit card to make your purchase, please include in the RMA your phone number as we may have to call you to obtain your card number to apply the credit. Please do not email or include your credit card number on your RMA. If you used a Fisheries Supply terms account to make the purchase, we will credit that account.
  • If you have questions about the status of your return, please call us at (206) 632-4462 and ask to speak with our Returns Department. 

 

Special Exceptions to our Return Policy:

 

Custom Items

We will not accept returns of custom-made items (e.g., cut rope, cut hose, cut chain, custom engine cables, custom panels or mixed paint) unless you are claiming a manufacturing defect or shipping error (i.e., we sent to you a product that did not conform to your order).  

Special Order Items

We sell many items that are marked as “Special Order” on our website. These are items that we don’t stock but will special order for you.  Because of the policies of some of our factories, we may not be able to accept special order item returns or we may have to charge you a “restocking fee” to cover the return fees charged by our factories. If you would like to return a Special Order product, please call us at (206) 632-4462 before returning your item(s) so that we can discuss your options.  

Products with Expiration Dates

We reserve the right to reject any return of a product with an expiration date less than one-year from the date we receive the returned item(s) from you.  Additionally, we can not accept the return of any safety product (e.g., flares, other pyrotechnic products and CO2 cartridges) with an expiration date regardless of the length of time remaining. 

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